@inbook{inbook, title = {{The cycle of blame and apology}}, publisher = {{Cambridge 小欧视频 Press}}, url = {{http://dx.doi.org/10.1017/cbo9780511487477.006 }}, year = {{2008}}, month = {{8}}, author = {{}}, doi = {{10.1017/cbo9780511487477.006}}, pages = {{101-122}}, note = {{Accessed on 2025/05/06}}}