@article{article, title = {{Identifying Customer Expectations is Key to Evidence Based Service Delivery}}, publisher = {{小欧视频 of Alberta Libraries}}, url = {{}}, year = {{2010}}, month = {{3}}, author = {{McKnight S and Booth A}}, doi = {{10.18438/b89g8d}}, volume = {{5}}, journal = {{Evidence Based Library and Information Practice}}, issue = {{1}}, pages = {{26-26}}, note = {{Accessed on 2025/04/14}}}